At Synexis Education, we understand that your privacy is important to you. We are committed to protecting your personal information and complying with all applicable privacy and data protection laws. This policy outlines how we collect, use, disclose, and safeguard your information.

Here’s a summary of how we protect your privacy:

• We only collect the information necessary to assist you with your requests or provide you with the services you’ve asked for.

• We won’t keep your information longer than needed. If you don’t want us to retain it, we’ll delete it.

• We aim to be transparent about how we handle your information, using clear and straightforward language.

• You decide how and when we communicate with you.

• We do not share your information with third parties for marketing purposes without your consent.

This policy provides more details about our privacy practices.

Who We Are

Synexis Education is a global organization dedicated to helping individuals pursue international education opportunities, including study abroad programs, English language testing, and career development services. “We,” “us,” and “our” refer to Synexis Education and its affiliated entities.

Data Controller Contact Details
Synexis Education
Privacy Officer
McLarens Building, 123 Bauddhaloka Mawatha, Colombo 00400, Sri Lanka

Contact our Privacy Officer via email: privacyofficer@synexis.com

We will respond to your inquiries within a reasonable time.

International Education Information, Advice, and Counselling

Our services include counselling, application assistance, visa support, English language testing, and organizing student events.

When you register on our websites, app, or for an event, we may collect:

• Name, email address, contact details, country of residence, nationality, preferred study destination, and study timeline.

• Additional information such as educational qualifications, employment history, areas of interest, and proof of identity (e.g., passport copies).

• Sensitive information, such as racial or ethnic origin (from your country of origin) or health information (e.g., for visa applications).

We use this information to:

• Assist you in pursuing study opportunities abroad.

• Provide tailored information on study options.

• Present you as a candidate to your preferred institutions.

• Facilitate visa applications and other related services.

• Conduct research and improve our services.

Student Support Services

We offer third-party services such as health insurance, accommodation arrangements, and emergency helplines. If you use these services, we may collect:

• Name, date of birth, financial information, and health details.

• Payment information (we do not store credit card details).

This information allows us to:

• Provide health insurance and accommodation support.

• Assist with visa applications and guardianship services.

• Respond to your queries and provide career support.

Visa Application Services

We guide you through visa applications for study, work, or migration purposes. We may collect:

• Personal and sensitive information (e.g., medical examination results).

This helps us:

• Assist with visa applications and communicate with relevant authorities.

• Keep you updated on your application status.

We administer English language tests globally. When you register for a test, we collect:

• Personal details, test results, and identification documents.

This information is used to:

• Administer and deliver the test.

• Share results with relevant institutions or authorities.

We organize events related to international education and English language teaching. When you register, we collect:

• Name, contact details, education history, and areas of interest.

This allows us to:

• Register you for the event.

• Provide event-related services and keep you informed about future events.

We assist parents and children in finding suitable secondary schools abroad. We may collect:

• Personal information about the child (e.g., school reports, admission assessments).

• Parental details (e.g., contact information, family circumstances).

This helps us:

• Assist with school applications and guardianship arrangements.

• Safeguard the child’s welfare during their studies.

We conduct research to improve our services and understand customer needs. Participation is voluntary, and responses are anonymized.

We collect information directly from you or your authorized representatives through:

• Our websites, apps, and digital tools.

• Social media and other online channels.

• Third parties (e.g., educational institutions or visa agencies).

We do not collect sensitive information without your consent.

We use your information only for the purposes it was collected. We may disclose it to:

• Overseas educational institutions, visa agencies, or regulatory authorities.

• Third-party service providers (e.g., health insurance or accommodation providers).

We ensure adequate safeguards are in place for international data transfers.

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. These include:

• Technical safeguards (e.g., firewalls, encryption).

• Restricting access to authorized personnel.

• Regular staff training on data protection.

You have the right to:

• Access, correct, or update your information.

• Request erasure or restrict processing.

• Withdraw consent or object to processing.

• Receive your data in a machine-readable format.

To exercise these rights, contact privacyofficer@synexis.com.

If you have concerns about how we handle your information, contact us at privacyofficer@synexis.com. You may also lodge a complaint with the relevant data protection authority in your country.

This policy was last updated on 14th of March 2025. We may update it periodically and will notify you of significant changes.

By using our services, you agree to the terms outlined in this policy. For further details, contact us at privacyofficer@synexis.com.